Got a call from a dear friend and we met up for some light jazz and catching up. Turned out that though she lives in the faraway west, and we’re not as much in touch as we should be, she had been watching our 99story unfold with much interest! That meeting led to me taking her for a dekko at the 99space in action, and she came away impressed. As for me, I was happy to see the team through her eyes, and she’s a keen pair of eyes to view any situation through, believe you me!
She gauged the team well, and wisely concluded that our growth graph had been given the necessary impetus by the one over-riding feeling she perceived in the group, that of ownership. It felt great to me that this was so palpable, and it’s a real high when I feel that any member of the work team gets that motivation to go that extra mile, spend that extra hour or to pack in that one tight day even tighter. All this just to see the growth spike that brings a collective smile with its every appearance.
I like to think I’m so lucky to work with our 99force, they take each challenge and surmount it with skill and speed. Talented professionals who pool their resources and grab each opportunity to excel, who stop at no logical limit but instead keep raising the bar and leading their individual teams from the front.
So this one’s for the team, and it’s getting even more switched-on with each passing month! It’s this very vibrant culture of respecting ideas for their merit, and working like an engine with all pistons firing that makes us who we are, brand99!
Very warmly,
Ishita
Its easy to be on top, its difficult to remain on top.
Hope you get the point.
Thank you for 99Labels.
Dear Tarun,
We appreciate your feedback and will definitely work on it.
However please call\mail us on 1800 103 1199/support@99labels.com for any further issue.
Once again thank you for your concern.
Regards,
Team 99
Shipping charges hurts. Otherwise I find your website super cool.
Dear Shweta
We appreciate your feedback however our model does not allow us to do free shipping for all customers.
However we do have a loyalty club by the name of Club99 where there are no Shipping charges on your order, priority access to sales, further reduced prices and several other exclusive benefits.
You can check out the following page for more details on the same:
http://99labels.com/v1/club99.aspx
We have also forwarded your valuable feedback internally.
Thank you and have a pleasant day.
Regards
Team99
Please bring in new varieties and collection. From the day one and the same for all the brands. All the brands have many more in physical store.
Thanks,
chithra
Dear Chithra
Thank you for showing interest on our website.
We have forwarded your request to our concerned department.
You will surely see new Brands on our website soon.
Your account will be updated with an e-mail regarding the sale.
Regards
Team 99
Please bring in new varieties and collection. From the day one its one and the same for all the brands. All the brands have many more in physical store.
Thanks,
chithra
Dear Chithra
Thank you for bringing the same to our notice.
We do have special sale line up on this Holi.
Please visit our website and be a part of the celebration.
Regards
Team 99
Dear Ishita,
Order Number: 99266767
I ordered a silverline Jabber Bot for Rs 905. Your team sent me silverline Remote Control Helicopter worth Rs 1785 ! You have taken a loss of approx Rs 900 in your income and loss statement by sending me the wrong product.
As an honest customer, i want to return the product back to you. But your team is not aware of return policy para 1 which says:
Para 1:You are liable to get a full refund of money in case:
We have shipped a wrong product.
There is a manufacturing defect.
The merchandise has been damaged during transit, and we are not able to provide you with a replacement.
Since you have shipped a wrong product, i should get the full refund and not the bonus point..right?
I love 99labels but please direct your customer care team to read and understand return policy para 1 and allot me the full refund back to my credit card.
Dear Akhil
Thank you for reporting to us.
Our support team is looking into the matter and will arrange a reverse pick up regarding the wrong item delivered.
Appreciate your patience.
Regards
Team 99
I tried shopping again yesterday evening and again this morning.
This time around it goes to the payment page and then does not go to the banks payment gateway when I use the Delhi address The system works fine if I use the default Chennai address.
You therefore have a glitch in your system and its not a figment of my imagination as your escalation team seemed to think.
The issue has since been killed. This thanks to a techie in your org called Ashish who responded to my call to him at home on a Sunday. I had his No because he had called me on his personal No in an effort to solve the issue the last time around.
The issue which was creating the problem was that your system is bound by a 300 character address limitation after you guys enabled that spam deterrent image code which has to be punched in after the new address is added.
When the Delhi address was reduced to less than 300 characters the problem disappeared as he said it would.
Thank god you have chaps like Ashish working for you.
It would do your organization a great deal of good if your chaps approached him with technical problems customers face rather than send false messages on how you guys have rectified the problem when you guys did not have a clue of what was causing the problem in the first place.
By responding in such a manner you will only earn the ire of customers and not their goodwill.
It would be appropriate to add a message on the add address page of your site about the 300 character limitation.
Ishita, Please see that you appreciate the value of an employee like Ashish.
https://www.facebook.com/Pehredar?sk=info#!/Pehredar?sk=wall.
Another review for 99labels.
you may have gotten business of nearly rs 10000 from me an dthis is the way I am treated.you just potentially lost business worth thousands,possibly 50-60 k because i am a big online shopper and none of that will eb coming to your company again.I also intend to save many other customers from being scammed.
In my recent order no ,Order no 99263687 for the shahnaz hussain pdts I ordered Shatex Plus protein texturising mask and shamask -1 plus rejuvenating mask .I have written to the support asking for a relpy from the mangement and laos sent in images for the Shahnaz Hussain products.
The pdts are old,used and less than the quantity specified.the 50 gms mask are hardly 20 gms each.The Shamask has a manufacturing date of January 2011.(01/11).Its march 2012. When you open the tubes,you will see how presse d ,and hollow the tubes are.Which is a clear indicator that the product sent has been used up more than 50% and this is a used product.i was actually planning to take it and get weighed but i dont have to bother.Onc you observe & feelthe tubes, you realize its mostly full of air.Then when you let the pdt stand with its top up,and the pdt settles at the bottom,when you open the tube you can see clearly theres hardly any pdt there. When I opened Shamask rejuvenating mask,water began to drip out.This happens when products are old, they drip water out.This is the same mask with a manufacturing date of january 2011. This is not the first time.Last year I was sold I wasc sold an near expired perfume Davidoff Echo womens perfume.I paid Rs 999 for it and NEVER USED IT.It smelt weird.Just recently I iscovered something known as the cosmetic calculator and realised that this perfume was 2 months away from its expiry date when it was sent to me.Thats why it smelled rotten. I was sold a high end brand of watch,apparently WITH WARRANTY.2 days of use and the straps broke.I called the dealership mentioned on the warranty.The dealer stated he had stopped delaership and warranty for that brand 2 years ago.
99labels is scamming customers and such companies are the reason that Indian consumers dont have faith in online shopping
Dear Pragna,
We really apologies on this inconvenience.
As per the telecon we are getting the same checked,please note all the product sold by 99 Labels are genuine and quality checked.
Our Grievance team will get back to you on your registered E mail Id at the earliest.
For quick assistance call/mail us on 1800 103 1199 / carecell@99labels.com.
Regards,
Team 99
I bought a jewellery piece. It was an express delivery piece i didn’t get it within 7 days. My order was taken off the my order list without prior information. When i spoke to your assistant online they said twice i will get it in two days but nothing came. then i call up the all india number then they tell be its been cancelled after 1o days Terrible customer service.
Dear Chitra
Thank you for reporting to us.
This is regarding order number-99284421
Please be updated that the above mentioned order number was cancelled from the brand due to unavailability.
Kindly note that we do repeat sales on our website and the same can be posted via an e-mail as well as with SMS.
Regards
Team 99
But i should be notified of such an incident before 7 days and your executive told me twice that it’ll be delivered even 4 and 5 days after placing the order.
Dear Chitra
Thank you for your reply.
We were in continuous conversation with the Brand, so that the same can be dispatch to our customers.
Hence that was the reason for the delay in informing.
In case you need further assistance, please contact our customer care.
Regards
Team 99
Info Edge to invest $3.5 mn in 99labels.com; buy stake…i read the news on net…company which builds up it reputation on clients order ..makes brand reputation for oitself…where it stakes are sold for millions…and today the same company is crying and cancelled my order as by mistake it quoted few hundred ruppess low on a product whic i had already bought….is this way u treat your clients who hv helped u build your reutation…the company shud have shown its large heart and bore those few hundred ruppee loss and made its client happy…so that they wud help the company to bring up its brand value more…..soo sad the company had cancelled my confirmed order
2 seconds ago · Like
Dear Rajiv
Sorry to hear such a feed-back from you.
Please be updated that our support team had called you regarding the cancellation of your Red-tape shoes.
As per telecom, you requested for cancellation as you denied to pay the extra amount.
Hence the same was done.