Hello people! March beckons with a starburst of surprises and I’m excited to be in the thick of all things 99! There’s a spring in my step as I feel the energy that surrounds me, and that’s got a whole lot to do with you! The 99space is changing dimension as we speak, each week brings with it new revelations and discoveries, not to mention challenges!! You’ll surely feel the notch up on the excitement meter as you shop your way through all the lovely March Sales we have lined up for you.
When I think about it, it seems to me that it’s a great time to be a woman in India. Women are going places, doing things and just turning heads with their sheer chutzpah. If one is leading a multinational, the next one is steering her tiny micro-finance NGO in revolutionary directions, and a third is driving her family’s health by putting nourishing, power-packed meals on their plates. So here’s a toast to women, everywhere!
And just around this time is when that lovely day arrives –Women’s day! Let’s for one moment put aside the other stuff that makes our worlds spin, let’s take this day for what it is, a sheer celebration of all things female! So let your hair down, revel in the feeling that you are the center of the universe and indeed its beginning, and just simply be. Get partying with your girlfriends and gal-pals and take time out from schedules and routines to get a sense of all the people you are, all rolled into one–mom, sister, mother, daughter, girlfriend, wife…and more.
So have a great day, you know you deserve it! And while you’re at it, enjoy this delightful video by Shaggy on the strength of a woman.
Very warmly, Ishita
Click here to watch the Video!
Hi,
I have been wanting to get my grievance across. However since there was no channel mentioned except for support @99labels.com, I thought of leaving a comment. This is despite my understanding that it wont be published, however the message needs to be sent across.
I have been following the sales regularly. On a couple of instances when I have tried shopping, the payment gateway failed and the order went in the pending state and the credits in my account were used without me actually purchasing the product.
I have repeatedly told your exexutives to cancel my order and reverse the credits, however i have just been getting absurd timelines. The case has been going on for a number of days and there has been no reversal yet. All i hear is 24 hours/6 hours. I had invited my mom who is also facing the same problem.
Its unbelievable how weak your CC team is to ignored and take no action. .The service from 99labels has been an utter disappointment when compared to the other counterparts offering the same service.
This has been a thorough disappointment. I had spread the word to a lot of ppl and believe me its just frustrating to see complaints being ignored. Surprisingly for an online service like this, Customer service should be the key.
Never again is one invitation going to be sent from my account and the people i know.
I am only hoping this will be looked into immediately.
Megha
Hi Megha,
We’re extremely sorry for the inconvenience. Of course your precious opinions would be published for sure. We’ve notified the Customer Support about the issue on high priority and we hope that you got a call from them already and the issue has been resolved. You have a great day ahead.
- Team99
On 8th of March 2011, I selected and ordered for “Amethyst Heart Shaped Sterling Silver Earring” from Surat Diamond jewelry Sale . The order no 9944706 was generated and the total amount which i paid was Rs. 497 after including shipping and taxes (if applicable) but after receiving payment confirmation from bank, the webpage which gives receipt and other info.didn’t open and it just ended with an error. My bank account was debited but the order in my order history was still showing as pending. SInce my last request this is what has happened :
1. In your mail dated 9.3.2011, you have written that you have confirmed the order and will confirm the payment within 48-72 hours.
After that , status of order in my account in pending orders list remained unchanged/unpaid.
2, On 14.3.2011, i chatted with executive (Mr.Rahul) and he said that status of order will be updated once payment is recieved.
3. On 16.3.2011, i again chatted with your executive (again Mr.Rahul) and he said that he has still not recieved payment confirmation from bank and i told him that i have already transferred the amount and for proof i have sent screenshot of bank transaction of my account,He acknowledged that and said he will revert to me with in 24 hours
But what happened then , the order which was earlier atleast was showing pending has now been removed, i have not recieved any email or call from your side for any update for this order and since almost 10 days have passed nothing positive has been heard from your side.
Please i again urge you to do something about it, its not about money but it is bout your customer service, which is definately have recieved negative feedback from my side. I will be more careful in future for doing business with you guys
Hi Neha,
We’re extremely sorry for the inconvenience. The Customer Support team has confirmed the payment for the product and they’ve put it in their confirmed order list. The status in your “My Orders” will show as pending though since the payment was received the next day. We assure you that you’ll receive the product within 20 working days from the date of ordering. The Support team also tried to reach your over the phone number mentioned by you but it seems that the number is incorrect. We hope that your issue has been solved and you have a great day ahead.
- Team99
Order# 9946791 was placed way back in March 2011.
99labels sent it 4 times without mentioning my contact number, each time the courier vendor returned the consignment to sender as they were unable to contact me.
After the 1st attempt, I contacted 99labels support team repeatedly via phone, email and chat. Yet they continued to send without my contact number. Finally, I proactively contacted the courier vendor and had them call me at the time of delivery.
The biggest shock was when I checked my order and the shoe received was 2 sizes bigger than what was ordered.
Now, the same run around has started by 99labels to replace/refund the order.
I have already contacted them 5 times, yet my issue has not been resolved.
Hi Srinivas,
Were’re really sorry for the inconvenience. Your concern was forwarded to the support team in high priority and hope that you’ve received a mail from them.
- Team99
This is simply ridiculous and atrocious.
NO I have not received any mail
Just finished talking to your customer support team (Rajeev).
He could not even pull up the order number in his records.
This clearly shows how pathetic and incompetent 99labels is.
For my order #99281874, the payment gateway failed but credits in my account are used. I really do not know how to cancel this order. Please let me know whether you have received payment or else cancel my order and revert my payment back in my bank account.
Dear Akshaya
Thank you for reporting to us.
This is regarding order number-99281874
Please be updated that the above mentioned order number stands confirmed with us.
As per our delivery policy, it takes 20 working days once the sale is over.
Your account will be updated with an e-mail once dispatched from our end.
Regards
Team 99
Hello,
I have placed an order, of some reason the order hasn’t confirmed and t s in pending state.
I want to cancel it and place a new order. But in that page there is no cancel option…so what should i do.. should i place a new one without cancelling …
Dear Venati
Thank you for reporting to us.
Please be updated that you can cancel your pending order by logging into 99 labels account and follow the below instructions:
My Account>>My Orders>>Pending Orders>>
In case of further assistance, feel free to contact on our Toll free number-1800-103-1199.
Regards
Team 99
Hi,
I was trying to place an order for a Mango watch on 28/03/2013. The payment did not process properly due to some gateway problem thrice.
I’ve not been refunded the amount that was deducted due to these transactions amount Rs. 8247.00.
Transaction Numbers are 99484480, 99484496 and 99484498.
I’ve followed up on this a number of times and have just received some deadlines which are never
met. It is 18th of next month and no refund. This has hugely discouraged me from shopping on
99 labels any further. I am saying this being a club 99 member. This is a delay to unacceptable limit.
Please look into this ASAP.
Thank you,
Nidhi Singh
Dear Nidhi,
Please accept our sincere apologies due to inconvenience caused.
Your complaint has been forwarded to our grievance cell to investigate the matter.
Our concerned team will get back to you within 2 hours on your registered E mail id with us.
For further assistance you can mail us on support@99labels.com or call us on 1800 103 1199.
Regards,
Team 99